Frequently-Asked-Questions (FAQs)

Who is

We are one of the most established and leading hair supply store in Kuala Lumpur; the importer of hairdressing and hair care products that offer varieties of most sought after brands.

We understand that everyone has the right to own luxuriously beautiful hair at an affordable fraction of retail price.

Why products are relatively cheaper price compare to other hair salons and retailers?

We work out with authorized distributor from UK, Europe, Korea and local suppliers to buy in bulks, hence the price is relatively lower. Different countries has different retail prices, hence we source around for the best price and most ideal exchange rates in order to offer you the best deal you can find. That’s why you can find our goods are so competitively priced.

We consider ourselves as parallel importer of branded goods.

What is parallel importer?

Parallel import resulted in lower cost price compared to those local authorised dealer by importing genuine products through the brand’s origin country; or otherwise outside of the brand’s authorised distribution channels. By not following the policies held, we are able to keep our prices at bay.

Where else can I buy the products shown in the website?

Alternatively you can purchase your products at our physical store which is located at, No. 22 Jalan Nyonya, Off Jalan Pudu, 55100 Kuala Lumpur (behind Berjaya Times Square). Please feel free to get your favorite items at our physical store.

How long will I get my products purchased online?

We aim to process your order within 24 hours or 48 hours within sale period. However, we will try our best to ship the orders to you soonest possible. The estimated shipping times act as a guide only and only commence from the date of dispatch.

Am I buying a genuine products?

Products sold at are “genuine” which is neither counterfeited or pirated products. If you are not satisfied with your recent purchase, kindly contact our sales team at [email protected] or call us at 03-2141 6903, our sales team will assist you with your concerns.

Why the products that I’d order is out of stock since I had made the payment?

We are constantly keeping track of our inventory items on a daily basis at our warehouse. If one of the item is out of stock, we will try to replenish it as soon as possible.

However if we are unable to fulfill your order, we will inform you on a timely basis whether you need a refund or replacement of that item.

Can I get exchange or replacement of any received item which is not actually ordered by me, or the product is damaged?

Yes, in such circumstances we will exchange or replace the item which is found to be wrongly shipped or damaged with written notification from you to that should be within 3 working days upon parcel received. Please email to [email protected] to notify us immediately if there is any discrepancy.

I’m not satisfied with the product. Can I get a refund?

Yes, you may get a refund for items that you do not want by returning the item to us by within 7-days after receiving your order. Your money will be refunded when you return the item to us in good condition (undamaged, unused or unopened). The item that you purchased is 100% Money Back Guaranteed.

Please read our terms & conditions for further details on Return & Exchange policy.

Why the product’s production date I received from the parcel (MFG DATE) seems outdated? I’m concerned about the quality and so; is it safe to use?

The general shelf life for any unopened hair care products are at its best condition before 36 months of production date. But some products can be lasted for more than that; if the container are properly sealed and unopened. However the shelf life of the product will drop to 50% once the product has been opened.

Store your product in a cool and dry place and close or seal the bottle properly after use to avoid any opportunity for contamination.

Is my credit card payment secured?

Your credit card payments made directly from our are secured by MOLPay PCI-DSS (Security Standard Council) payment gateway to deliver international standard of security; to make every transaction safe for our customers.