All ATMs, interbank GIRO and 3rd Party transfers are made payable to:
Account Name: TAI LUEN TRADING SDN BHD Maybank A/C 5140 4881 9803 UOB A/C 382 3000 3755
* Kindly SMS/e-mail/fax your payment receipt after your payment to: e-mail: sales@hairdressing.com.my fax: +603-2142-3988
* For Maybank2U transaction at HAIRDRESSING.com.my store, you should enable pop-up window on Internet Explorer or Mozilla to proceed with Maybank2U login page.
Your order will be shipped from HAIRDRESSING.com.my warehouse to you via POSLAJU, EMS (Express Mail Service) - POSLAJU or other reputable courier services. Your Packages are always ensured to be safe, unbroken, and in superb condition.
International shipping via EMS-POSLAJU is available to all major countries.
Same Day Shipping
In most cases, we are able to ship on same day from Monday - Friday, provided the order is placed before 11.00am (GMT +08.00). We cannot guarantee this but makes every effort to do so.
International Shipping hairdressing.com.my ships to over 200 Countries via Express Courier using EMS (Express Mail Service) - POSLAJU or other reputable courier services. Once you have entered your shipping information, shipping rates will be determined based on the estimated weight of your order including shipping materials, and your zip code.
Insurance & Idemnity
All items at HAIRDRESSING.com.my are subjected to be covered by courier's third party shipping insurance only under the third party terms and conditions. However customer may also opt-out from being insured on shipment.
Return Policy
Damages & Missing Items If you have received your items that has been damaged or missing from your order, kindly contact us by phone at 03-2141 0944 or email sales@hairdressing.com.mywithin 3 business days of your receipt. Keep all items, boxes, and packing material shipped to you for inspection.
Damaged items
For damages, kindly provide us a description and photos of the damage(s) of the item as well as the condition of any packagingvia email. In the event that an order contains damaged or defective items for which a customer does not wish for a replacement, the customer will be responsible for returning the items according to the return policy.
Missing items
For missing items, kindly make sure you have removed all packing material from the shipping box to confirm that the item was not hidden from view. On occasion, small items are packed into other items to protect it from damaged during shipment. If your order requires multiple boxes to ship, it may be helpful to check the tracking information/reference number to confirm that all packages have been delivered.
How to arrange for self collect item?
hairdressing.com.my warehouse is located at 22 Jalan Nyonya, Off Jalan Pudu, 55100 Kuala Lumpur. Appointment with hairdressing.com.my must be made in 3 business day prior to collection.
*Any walk-in *Customer without appointment will not be entertained. (Appointment telephone no. +603 2141 0944)
**Please refer to our business hours in Contact Us for appointment.
Out-of-Stock Products
We take every measure to ensure that the products we offer are in stock, which excluding Pre-Order items. However, from time-to-time we may have a sold-out situation. If the item you ordered is out of stock, we will notify you within one business day of your order.
hairdressing.com.my reserved the rights to cancel or reject any transaction.
If you have any concerns, questions or comments, please contact us at:
All "Paid Shipping" is carried out by courier service, and is charged at Express Delivery rate Malaysia wide. When placing an order, make sure that you type in the appropriate name, address and contact number during Check-Out. Delivery time is from the date of Dispatch to the time you receive your order. We will send you an email when you order has been Dispatched. Approximate Delivery times are listed below. All orders are securely packaged to ensure that they arrived in safe, unbroken and in superb condition.
Spend more than RM100 and receive
FREE shipping Malaysia wide via Express Delivery.
OR
Spend less than RM100 and pay
Shipping via Express Delivery
Delivery Days and Period
Malaysia wide via Express Delivery – 2 to 3 days excluding Saturday, Sunday & Public Holidays.
Malaysia wide via Standard Mail / Registered Mail Delivery– 3 to 7 days excluding Saturday, Sunday & Public Holidays.
*Out of Country – Varies depending on countries and towns.
FREQUENTLY ASKED QUESTIONS (FAQ)
How my shipping and handling charges are calculated?
Domestic Shipping Rates
Kuala Lumpur Zone
1st 500g
Add. 250g
RM4.50
RM1.00
Peninsula Zone
1st 500g
Add. 250g
RM6.00
RM1.00
Sarawak Zone
1st 500g
Add. 250g
RM8.00
RM2.00
Sabah Zone
1st 500g
Add. 250g
RM9.00
RM2.50
Shipping and handling rates are determined by total weight or dimension of all merchandise ordered. Free shipping is available for selected items with promotion and is clearly indicated on the product posting.
Please Note:
In all domestic shipping options, Business Days are weekdays, Monday-Friday, excluding Saturday, Sunday and holidays.
All transit times specified by courier are subject to Customs clearance.
Custom duties and taxes are not included in the shipping rates as stated.
Certain products marked as flammable are not allowed to be shipped by air due to combustible risk, such as hair spray and hair mousse.
Can I deliver my goods out of Malaysia using express delivery and how are the shipping and handling rate is calculated?
Yes, HAIRDRESSING.com.my ships to over 200 Countries via EMS - POSLAJU. Once you have entered your shipping information, shipping rates will be determined based on the estimated weight of your order including shipping materials, and your zip code.
Can I opt-out from express delivery and ship out of Malaysia using standard mail / registered mail / others?
Yes, you may opt-out from using express delivery upon your request and we will recalculate the shipping and handling rate as specified by HAIRDRESSING.com.my.
